Your written order is the rental agreement.
Equipment, pricing, payment schedule, delivery, servicing, cancellation, and pickup arrangements must be confirmed in the quote or rental agreement you accept. A website quote request does not create a booking. If these planning notes differ from your accepted agreement, refer to the written order and applicable law.
Payment and reservation
Confirm the amount due before delivery, the payment recipient, and the accepted payment method. Some short-notice or event orders require advance payment and a signed invoice. A booking is confirmed only when the rental provider accepts the order and its required payment and documentation are complete. Do not submit payment-card details through the website quote form.
Rental periods, renewals, and extensions
Construction rentals may use recurring 28-day periods. Confirm whether your order renews automatically, which charges recur, when each period starts, and whether partial periods are prorated. Ask about an extension before the expected end date. Do not assume a calendar-month rate or automatic collection.
Cancellation and refunds
Contact the number on your order as soon as you need to cancel. Provide the order reference, site address, delivery date, and requested change, and ask for acknowledgment. The written order must identify the cancellation deadline, any business-day calculation, fee, and refund eligibility.
Refund eligibility depends on your order’s written cancellation schedule and how far the order has progressed. Request the applicable deadline and charges before payment, particularly for next-day or same-day delivery. This page does not promise a specific refund amount.
Delivery and site access
Provide accurate location and placement instructions, disclose access restrictions, and obtain necessary property or venue permission. Keep the agreed route clear. Delivery windows and advance calls must be confirmed for the order; a preferred time is not automatically guaranteed. Failed access, special placement, or a requested relocation may incur charges stated in the agreement.
Servicing and supplies
Confirm the first service visit, recurring frequency, and included supplies. Additional pumping, cleaning, refills, or emergency visits must be requested and may be quoted separately. Keep gates and the service route accessible during scheduled visits.
Damage and equipment care
Use the equipment for its intended purpose. Do not move, tip, modify, or attempt to pump a unit yourself. Report damage, a tipped unit, loss, or an unsafe condition promptly. Repair, replacement, or recovery charges depend on the accepted agreement and the circumstances; this page does not impose a blanket property-damage waiver.
Pickup and final charges
For open-ended rentals, request removal directly and obtain confirmation. Ask for the billing stop date, collection window, and any separately billed pickup fee. Maintain access until the unit is collected. A request to stop using the unit and the physical pickup date may be treated differently under your agreement.
If an order cannot be fulfilled
Contact order support for the available resolution and any applicable refund. Keep the confirmation and payment record. Do not assume a replacement unit or exact alternative delivery time until confirmed.
Questions about your order
Call (925) 318-7474 or email info@antiochportapotty.com. For an existing booking, use the service contact on the written order when one is provided.